Privacy Policy

NEXL PTE. LTD. ("we", "us," or "our") values your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore and other applicable international regulations. This Privacy Policy explains how we collect, use, share, and protect your personal information.

1. Information We Collect

We collect the following categories of personal information:

• Personal Identification Information
  • Name, date of birth, gender, nationality
• Contact Information
  • Email address, phone number
• Account Security
  • User ID, password
• Service Usage Information
  • Booking history, transaction records
• Device Information
  • IP address, browser type, operating system, location data
• Communication Information
  • Customer service inquiries and feedback

2. How We Use Your Information

Service Operations

• Managing platform usage and bookings
• Identity verification and account management
• Processing payments and transactions
• Providing customer support

Service Improvement and Marketing

• Enhancing service quality and developing new features
• Providing personalized services and advertisements
• Market research and analytics

3. Data Retention and Disposal

• We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements
• When retention periods expire, personal information is securely disposed of

4. International Data Transfers

• We may transfer your personal information internationally to provide our global services
• Appropriate safeguards are implemented to protect your personal information during international transfers

5. Data Protection Measures

• Technical Measures: End-to-end security system operation
• Administrative Measures: Information security policies, staff training
• Physical Measures: Security facilities and equipment

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Restrict the processing of your personal information
• Withdraw your consent

7. Data Breach Response

• Prompt notification to users in case of a data breach
• Implementation of emergency measures to minimize damage
• Regular security audits and updates

8. Cookie Policy

• We use cookies to improve our services
• You can control cookie usage through your browser settings

9. Payment Security

• All payment processing is conducted through third-party payment systems that comply with international security standards (PCI-DSS)
• We do not store payment card information on our servers. All payment data is securely processed through authorized and certified payment processors
• SSL encryption is used to ensure secure data transmission during payment processing

10. Third-Party Information Sharing

We may share your information with:

Payment Processing Partners

• Examples: Payment Processors and payment institutions
  • Information shared: Payment card information, transaction amount, billing address
  • Purpose: Secure payment processing and fraud prevention
  • To learn more about how payment processors handle your information, please refer to their respective privacy policies

Other Third Parties

• Service providers necessary for service delivery
• Legal authorities when required by law
• Partners with your consent

11. Contact Us

For any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:

• Email: privacy@nexl.sg

We will respond to your inquiries as promptly as possible.

This Privacy Policy is effective as of January 20, 2025. Any updates to this policy will be posted on our platform with prior notice.